Bouncer Certification – Louisiana ATC Security Certification

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Bouncer Certification – Louisiana ATC Security Certification

  The Louisiana ATC Bouncer Certification is required for any and all employees of an ABO establishment that may be called upon to respond to a disturbance.

The certification requires that both the Responsible Vendor certification AND the Security Certification have been successfully completed and are valid and current. You can check the status of your certification by following the instructions on THIS PAGE.

One of the most challenging and important roles in an alcoholic beverage outlet is that of the person or persons assigned the role of “bouncer” or “security”.  Dealing with aggressive, intoxicated and potentially violent individuals can be extremely difficult and dangerous.  With proper training, knowledge and clearly defined protocols, successfully de-escalating situations and resolving conflict can be a regular occurrence.

ABSEC LLC can provide you with the knowledge and training needed to ensure a safe and successful career in this arena.  ABSEC LLC is an ATC Authorized Provider for this certification.

Louisiana ATC
Bouncer Certification

Course attendees will be introduced to the job responsibilities of an ABO security staff member. They will learn to handle the job in a professional, safe, and efficient manner, thereby reducing liability for themselves and their employers while maximizing safety and security at their respective establishment.

ABSEC Bouncer Training

The role of a Security Staff member

When you are hired as a security staff member to an A.B.O. you assume much liability and responsibility. Many of the people hired for this purpose are selected solely because of their size and /or intimidation factor. 

In reality, the job requires discretion, tact, and exceptional communication skills. Many of these individuals are very professional and conduct themselves properly under any and all circumstances. 

Some, however, do not. Because of lack of training, they place their establishment in a precarious liability situation and potentially endanger other patrons. In today’s overly litigious society this is an unacceptable risk for the A.B.O. owner.

Bouncer Certification Course

The  responsibilities  of  the  A.B.O.  security  staff employee  are:

  • Ensure the  safety  of  the  patrons  and  staff  of  the establishment.
  • Handle any  problem  or  disturbance  that  arises throughout  the  course  of  business  hours.
  • Confront physically  aggressive  people  in  a controlled  manner.
  • Provide unbiased  assistance  and  service  to  patrons.
  • Identify potentially  dangerous  situations  and  bring them  to  the  attention  of  management.
  • Check identification  of  patrons.
  • Identify crimes  that  have  been  committed  in  the
  • establishment  and  report  them  to  the  police.
  • Complete incident  reports  of  problems  that  occurred
  • in  the  establishment.
  • Escort employees  carrying  money  or  valuables.
  • Identify intoxicated  persons.
  • Escort patrons to their vehicles and/or find alternate transportation for intoxicated patrons.
  • Give accurate  statements  to  law  enforcement.

This list summarizes the basic job functions of the security employee.  It should be apparent that any individual chosen to perform this job should be mature, professional and responsible. The Bouncer Certification course will cover this and other aspects of this assignment.  

Personal  and  residual  liability:

Before a person becomes involved in any type of security work, they must fully understand the implications of liability in the industry.

 

Personal  liability–

Regardless of training, judgement, or apparent professionalism, the employee can face an endless variety of accusations by individuals wishing to sue, criminally charge, or otherwise challenge the staff member’s decisions.  The bottom line is that security staff will be held personally responsible for actions that are not deemed reasonable and necessary.  This could include civil and/or criminal penalties.

 

Residual  liability–

In light of a poor, incorrect, illegal or otherwise unreasonable decision made by a staff member, the business owners can and will be held responsible as well, especially in civil proceedings.

Based on this inevitable reality, and the nature of the business, business owners should be prepared to legally defend themselves if such situations arise.

 

Criminal  vs.  civil:

To  clarify  the  difference,  a  criminal  accusation  is  in  regards  to  an  actual  crime  that  may carry  criminal  penalties  such  as  fines,  jail  time,  etc.  Criminal  complaints  are  handled  by the  appropriate  law  enforcement  agency.

A  civil  judgement,  on  the  other  hand,  is  handled  in  civil  court,  and  may  result  in  fines  or other  judgments  against  the  accused.

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What  makes  an  effective  security  professional:

Several factors determine the effectiveness of the security staff.  If these initial standards are kept in mind, your job will be much easier.  You will also bring a positive reflection on yourself, your workplace and your employer. 

 

Appearance–

In order to present a professional image, the security professional must dress appropriately. The proper clothing portrays the individual in an official role. This wardrobe will very from place to place.  In a higher end club, this outfit should ideally be a dark suit or sport coat and slacks.

A legible “Security” name tag should accompany this, along with properly shined shoes.  Tie is optional depending on risk potential of the establishment. In a dance club or bar where fights are frequent, security should wear clearly marked t-shirts or polo shirts with slacks or presentable jeans.

In any event, proper dress clearly identifies security and appears organized to the public.

Avoid items of clothing that may be intimidating to customers.

 

Communication  skills–

Good communication skills are probably the most important aspect of a security employee.

The ability to clearly communicate with others is absolutely essential in performing a security task. In addition to clear communication, the security employee must be able to use sound judgment and rationale in order to effectively interact with individuals who are aggressive, upset, intoxicated and injured.

In most situations, effective dialogue can diffuse a potentially violent incident. Security employees should always work to improve their approach and communications skills in order to be most productive and avoid confrontations.

 

Observation  skills–

Good observation skills are essential.  The ability to observe the environment and process details are key to longevity in the job. This applies to personal and public safety, the recall of important facts, and the ability to interpret the overall situation as it relates to safety and security. Simply put, observation skills are a cornerstone of any security operation.

 

Self-control–

Like good communication, self-control is a prerequisite to hold a security job.  Many times, problem patrons will try to provoke or insult security in order to cause them to lose control.

 

If this happens, the A.B.O. will most certainly lose in the long run.  Loss of control can lead to unnecessary fights, insults, injuries and lawsuits.  Security staff must learn to be emotionally detached from comments and threats made by problem patrons.

 

Like law enforcement, the job is not person and sometimes you cannot make everyone happy.  But if you lose control, you can make them wealthy at your expense.

 

Posture–

 

Good erect posture is essential for a security staff member.  Think of it as a non-verbal communication.

 

When a security staff member has good posture and a strong presence, authority is very easy to establish. It appears that you can follow up on commands in a professional unwavering way. Good posture also allows for an expanded field of vision.

 

Confidence–

Strong confidence is necessary for making tough decisions. It is related to posture because it is also a non-verbal communication.

A person who is able to make a confident unwavering decision will be far more respected than someone who is unsure or afraid. Along with confidence comes respect.

 

Respect can be immediately earned from a calm confident person. Confidence also allows for more effective and decisive action in a situation that has quickly turned violent.

 

Physical  fitness–

Physical fitness aids in most of the other qualifications required in being an effective security member. If one is physically fit, it is easier to develop confidence, posture and self-control.

Security professionals should always maintain a reasonable level of fitness because of the demands of the job.

 

Basic  legal  knowledge–

This is necessary to understand the implications of actions taken during the course of duty.

It is also helpful in determining if and when to involve law enforcement into a situation. A part of this knowledge should deal with the ability to give a clear statement, knowing how to properly articulate self-defense, or the defense of others.

Clear  writing  skill  also  applies  to  this  requirement  as  well.

 

These  elements  should  be  considered  fundamental  qualifications  for  the  job  at  hand.

The  “Safety  Mindset”:

Safety is absolutely the top priority for the security staff member.

Most security decisions will be traceable back to a safety catalyst, and should be articulated as such.  Many times, what is or was a safety concern is justified by other reasons, and may therefore be challenged in a later legal proceeding.

Quite simply, it is difficult to argue with a reasonable judgement, made with safety in mind.

The staff member is encouraged to develop a safety based mindset.  If this is accomplished, situations can be viewed in a way that is more beneficial to patrons, other staff members, and owners.  To view situations and interactions in this way can require a bit of practice, but the results are worth it for an overall better business environment.

Communication-  The  Equalizer:

Communication skill tops the list of attributes for the security job.  It is absolutely essential to effectively communicate both verbally and in writing.  Good communication greatly lessens the chance of a situation escalating.  In fact, the vast majority of the time, NO physical force is necessary to handle a disturbance.

Good  communication  for  the  security  job  can  be  broken  down  into  several  parts  that work  together  in  a  synergistic  way:

 

Body  language–

It has been said that most of our communication is non verbal.

 

Non threatening body language can diffuse anger and help gain a person’s trust. Non threatening body language can include good eye contact, open hands, smiling (when applicable), etc.

Also, non threatening body language can be developed to have a tactical applications, such as thwarting surprise attacks or creating reaction distance.

 

Word  usage–

Be mindful of the words that you use when addressing a person who may be upset.  A simple shift of words used such as “What’s the problem? vs. What’s YOUR problem?” can make all the difference in avoiding an altercation.  In any case, being respectful and socially sensitive to the person being addressed is essential.

 

 

Tone–

Obviously,  the  tone  of  voice  used  can  project  attitude.  A  calm  and  reassuring  tone  can sometimes  settle  a  situation  down  just  because  of  the  demeanor  and  apparent  self-control  of  the  speaker.

Rapport–

Good rapport is a cornerstone to any good customer service, sales, or conflict management program.  The ability to adjust to the same “wavelength” or be otherwise “in sync” with a person works rapidly to diffuse hostilities and gain control of a situation.

Rapport is a practiced social behavior and can be understood as one of the main elements of success of great communicators.

Empathy–

Empathy is necessary when addressing an angry or upset person.  At first, the cause of the problem may or may not be known.  It may actually be for a good reason that the person is upset.  In any case, empathy can help the problem to be understood more effectively, and therefore solved (or at least temporarily managed) at a deeper level.

 

Listening–

Listening is probably the most neglected part of the communication look in the security and/or law enforcement fields.  Listening allows a much more complete understanding of the problem, and actually buys a little time for an upset person to calm down while they explain their issue.  Admittedly, in the security business, problems must be handled promptly, but good listening skills adapted to a fast moving situation can definitely affect the totality of the circumstances, allowing the staff member to make a much more informed decision.

 

Social  intelligence–

Social intelligence is the ability to adapt a person’s communication style to effectively fit differing social groups.  It could be called, “being hip to the crowd.”  It is a fact that social groups are distinctly different, and require a different style of interaction.  These social groups may be different based on age, ethnicity, income level, cultural difference, education level, etc. But, even though there are vast differences, the common denominator in being effective when communicating to different groups is the element of respect.  When someone feels respected, the lines of communication tend to flow much easier, even though there may be such differences.  Another key element in social intelligence is humility.  Humility does NOT mean presenting a weak or ineffective appearance, nor does it mean being a pushover.  It means being respectful and mindful of differences while maintaining a professional and courteous demeanor.

 

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How to Get a Bar Card in Louisiana

How to Get a Bar Card in Louisiana

BLOG, Information

Louisiana ATC

How to get a bar card in Louisiana

 

The State of Louisiana ATC requires that anyone serving alcoholic beverages or tobacco products in Louisiana completes a Louisiana Responsible Vendor certification training course within 45 days of being hired. You can complete your alcohol server training and get your server permit online. The certificate is good for four years and you also renew online.

How do you get a bar card in Louisiana?

 

It boils down to three basic steps:

 1. Register for an authorized provider training course for the Responsible Vendor program.  The course can be in person and many providers have also made the course available online. A list of providers can be found here.

2. Complete the course and pass the final exam.  You will receive a temporary certification of completion that will serve as your permit until your permanent permit is available online.

3. Download and retain your server permit from the Louisiana ATC Website. Your permanent permit is generally available about one week after you complete your rv program class and get your temporary certification. A guide to doing this can be found here.  Server certificates should be kept on your person while employed in the responsible serving of alcoholic beverages or tobacco products.

 

PRO TIP:  MAKE SURE YOU ENROLL WITH AN AUTHORIZED PROVIDER WHO HAS A HELP DESK SUPPORT TELEPHONE NUMBER.  YOU WILL THANK ME LATER.

 

 

How old do you have to be to get a bar card in Louisiana? 

The Louisiana Responsible Vendor program is open to all ages to provide education in selling alcohol responsibly.  The required age to serve alcohol in Louisiana is eighteen years of age.  Bulk purchases of alcohol may be allowed in certain circumstances.  Alcohol sellers and business owners may also be exempt from certain age requirements in the possession and sale of alcohol. For more information, please refer to the Louisiana Responsible Vendor Program guidelines published by the Louisiana Alcohol and Tobacco Control. RV Server permits may be issued by the state, while local laws may prohibit this person from being an alcohol seller server.

 

How do I renew my Louisiana liquor license?

For the liquor licensee, Louisiana Alcohol and Tobacco Control is responsible for issuing and overseeing liquor licenses.  For the alcohol seller server, online renewal has been the most efficient method of remaining compliant. Security personnel are also required to renew their respective certification. Certain providers have also made this course available online.  The new certification of completion should be retained by students until the final rv bar card and Server Certificates have been issued and downloaded.

Alcohol server training has been shown to effectively increase the responsible service of alcohol and should be embraced by anyone who deals with customers or is a vendor who is authorized to sell alcohol in Louisiana.  The Louisiana Responsible Vendor Training Course is now widely available both in person and online.  The Louisiana seller permit is good for four years but must be renewed in the same manner in which it was obtained.  In other words, you must complete the entire course again.

ABSEC LLC offers the RV Server course with immediate server certificates 24/7 online.  ENROLL now and complete the first step in getting your RV Bar Card.

 

 

 

ENROLL IN THE RESPONSIBLE VENDOR COURSE NOW

Get your bar card in just a few hours. Cell phone compatible. 24/7 support

Temporary certificate issued immediately following completion of the course.

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Parish Ordinances

Each town, city and parish may have rules that further define the requirements for alcohol servers and anyone who deals with customers who purchase or consume alcohol in Louisiana.  It is your responsibility to make sure that you are in compliance with these laws.  The Louisiana Bar Card is required for ALL areas and is overseen by the Louisiana Alcohol and Tobacco Control.  Your RV Training provider should provide you with a list of related laws for your area.  Specifically, Baton Rouge and Lafayette have very specific ordinances regarding anyone who sells or serves alcohol or tobacco products.  Check the ATC Website frequently for updates to the program and vendor training requirements. A Louisiana Bar Card does not replace local requirements, it only serves to satisfy the Louisiana Office of Alcohol and Tobacco rules. A list of these laws and ordinances can be found here.

What is on the Bar Card Test?

RV BAR CARD COURSE CONTENT

The Louisiana Responsible Vendor course covers a number of areas that an alcohol server seller authorized to sell in Louisiana should know and understand.  This server education and bar card training is central to the program and a very important requirement. A few of the course features and topics are:

  • Responsible Vendor Law
  • Vendor Responsibilities
  • Server and Security Personnel Responsibilities
  • Louisiana Laws on Those Legally Able to Sell or Serve Alcohol
  • Louisiana Laws Valid Identification for Customers Who Purchase or Consume Alcohol or Tobacco
  • Required Vendor Training and Alcohol Awareness Training for seller servers
  • How to Detect False Identification
  • Disturbance Resolution Skills Training
  • ATC Responsible Regulation of Alcohol Beverage Sales to Minors
  • Effects of Alcohol on Your Body
  • Blood Alcohol Concentration
  • Selling Alcohol to Intoxicated Persons
  • Alcohol and Medication
  • Alcohol and Driving Motor Vehicles
  • Sale of Alcohol to Intoxicated Persons
  • Pathways of Tobacco
  • Effects of Tobacco on Your Body
  • Tobacco Sales: Signage and Vending Machine Requirements 

To read more about the responsible vendor rv bar card program course contents, click HERE

RV Server Resources

  • To find a list of Frequently Asked Questions Click Here
  • To Find an RV Class in your area Click Here
  • Download the RV Handbook Click Here
  • To view a copy of the laws regulating the RV Program Click Here
  • To view RV Board Meeting Info / Dates Click Here
Responsible Vendor Program in Louisiana

Responsible Vendor Program in Louisiana

Information

Responsible Vendor Program

The Responsible Vendor program in Louisiana was started in 1997 and has been a very successful effort in terms of increasing the safety of serving alcohol and tobacco products in Louisiana.

The program requires that any person serving alcohol or tobacco products in Louisiana receive and complete a training course to obtain an RV Server Permit within 45 days of their hire.  This rule covers anyone who deals with customers who are purchasing alcohol or tobacco products in Louisiana.  The certification is valid for four years and must be renewed to maintain compliance. 

Responsible Vendor

The program is governed and monitored by the Louisiana Alcohol and Tobacco Control (ATC).  The retail locations at which licensed servers are employed are required to keep employment records on site for inspection by ATC Enforcement Agents. ATC Enforcement Agents also routinely check the compliance of licensed vendors and their servers. Servers found to sell or serve alcohol/tobacco products in violation of Louisiana can be held liable in criminal or civil court depending on the violation. ATC Agents have begun issuing administrative citations directly to RV Servers for violations of Louisiana Title 26 violations. 

The ATC also governs the providers who are authorized to provide training and certification in this program.  A valid certificate can only be issued by a Louisiana ATC Authorized Vendor.  The ATC publishes a list of authorized providers, which can be found here.

There are several companies advertising online that offer deeply discounted certification courses for the Louisiana ATC but are not authorized.  It is your responsibility to make sure that the course you are taking is valid and accepted by the ATC.

Additionally, local town, city and parish ordinances may also govern the issuance and management of permits to serve alcohol and tobacco products.  A list of these ordinances can be found here.

Course Content

The content of the course is similar for all providers and a listing of the topics required to be taught is provided by the Louisiana ATC.  The topics that will be covered are:

  • Responsible Vendor Law
  • Vendor Responsibilities
  • Server and Security Personnel Responsibilities
  • Louisiana Laws on Serving Alcohol and Tobacco Products
  • Louisiana Laws on Serving Alcohol: Identification
  • How to Detect False Identification
  • ATC Regulation of Alcohol and Tobacco Sales to Minors
  • Effects of Alcohol on Your Body
  • Blood Alcohol Concentration
  • Alcohol and Medication
  • Alcohol and Driving Motor Vehicles
  • Sale of Alcohol to Intoxicated Persons
  • Pathways of Tobacco
  • Effects of Tobacco on Your Body
  • Tobacco Sales: Signage and Vending Machine Requirements
Learn today Louisiana ATC Responsible Vendor Certification

You will also learn:

  • The responsibilities of a Responsible Vendor business owner
  • The responsibilities of a server
  • The responsibilities of security 
  • The appropriate age to purchase alcohol in Louisiana
  • The appropriate age to purchase tobacco, alternative nicotine and vapor products in Louisiana
  • What types of identification customers can show to purchase alcohol/tobacco products
  • The effects of alcohol on the body and with medications
  • Information on drinking while driving

Responsible Vendor Law

The server training courses shall include but not be limited to the following subject areas:

  • Classification of alcohol as a depressant and its effect on the human body, particularly on the ability to drive a motor vehicle
  • Effects of alcohol when taken with commonly used prescription and nonprescription drugs
  • Absorption rate, as well as the rate at which the human body can dispose of alcohol and how food affects the absorption rate
  • Methods of identifying and dealing with underage and intoxicated persons, including strategies for delaying and denying sales and service to intoxicated and underage persons
  • State laws and regulations regarding the sale and service of alcoholic beverages for consumption on and off premises
  • Parish and municipal ordinances and regulations, including but not limited to the hours of operation, noise, litter and other odrinances that affect the sale and service of alcoholic beverages for consumption on and off premises
  • State and federal laws and regulations related to the lawful age to purchase tobacco products and age verification procedures and requirements
  • The health risks and consequences associated with the consumption of tobacco products including but not limited to their addictive nature
  • For security personnel, the handling of disruptive customers and customer altercations

A server or security personnel who violates alcohol or tobacco server law is subject to all of the following penalties:

  • Suspension or revocation of their permit
  • Monetary fine
  • Criminal citations

A vendor who sells or serves to minors will not have its alcohol or tobacco permit revoked in the following instances:

  • On a first sale of an alcoholic beverage by any server or security personnel to an underage or intoxicated person or the first illegal sale or service of a tobacco product by any server or security personnel to an underage person in any twelve month period
  • On the first citation for consumption by a customer of alcoholic beverages on the premises of a Class “B” vendor in any twelve month period, unless the vendor had knowledge of the violation, should have known about such violation, or participated in or committed such violation

A vendor may not use as a defense the fact that he was absent from the licensed premises at the time a violation occurred if the violations are flagrant, persistent, repeated, or recurring.

ATC takes into consideration compliance with the responsible vendor program and other methods taken by the business owners to prevent the sale of alcoholic beverages and tobacco products to persons under their respective legal ages.

Louisiana Bar Card

Vendor Responsibilities

Q:  I am one of the vendors defined in the program. What are my responsibilities?

A:  As a Responsible Vendor, you must do all of the following to maintain your Responsible Vendor certification:

  • Provide ATC with a completed affidavit
  • Require all servers and security personnel to attend an approved server or security personnel training course within 45 days of the first day of employment.  Server permits are valid for four years. You must ensure that all servers and security personnel attend refresher courses every four years
  • Pay an annual fee of $50 per licensed establishment holding a Class A-General, Class A-Restaurant, Class B or Class C-Retail permit
    • This fee is assessed on all new and all renewal applications for retail dealers of alcoholic beverages and/or tobacco products
    • The fee funds the development and administration of the Responsible Vendor program
  • Keep the handbook current (You may request updates from ATC)
  • Provide new employees already Responsible Vendor certified with the rules and regulations applicable in the parish or municipality of your establishment’s location
  • Maintain server and security personnel training records, which must include the following information for all servers and security personnel:
    • Name of server
    • Date of birth
    • Social Security number
    • Date of hire
  • Keep a copy of the above server/security personnel records at your licensed premise at all times for inspection by ATC agents or other peace officers.
  • Post signs on the licensed premise informing customers of your policy against selling alcohol and/or tobacco products to underage persons

Server and Security Personnel Responsibilities

Q:  I am employed as a server or as security for a vendor.  What are my responsibilities under this program?

A:  Servers and security personnel have the following responsibilities under the Responsible Vendor program:

  • Complete an approved responsible vendor training course within 45 days of employment
    • Your RV card will be available on the ATC website 7-10 days after completion of the course. You may print/download your RV certificate on the ATC website
  • Make your permit available for inspection immediately if asked by an ATC agent or other peace officer
  • Keep your Responsible Vendor server certification current
    • Your Responsible Vendor permit will expire on the last day of the month FOUR years after the month that you completed the Responsible Vendor course.
    • To renew, attend and pass an approved Responsible Vendor course.

Serving Alcohol and Tobacco: Identification

Forms of acceptable identification in Louisiana

  • Customers must show one of the following when asked to present identification for service:

    • State issued driver’s license from Louisiana or another state (including duplicates)

    • Special identification card from Louisiana or another state

    • Passport or visa issued by the federal government or another country or nation

    • Military or federal ID issued by the federal government

  • All of the above forms of identification must be current and valid and must include
    • A picture of the person presenting the ID
    • Date of birth
  • The above ID are not valid if they are:
    • Defaced
    • Expired
    • Altered

Tips for Checking ID

Identification policies should be established to decrease the chances that a minor will be served alcohol or tobacco. These policies should include:

  • Refusing to sell to persons without a valid ID.
  • Following set procedure when checking each ID:
    • Checking the expiration date of the ID;
    • Checking the birth date;
    • Checking the date the ID was issued;
    • Checking the photo or resemblance to the buyer; and
    • Checking the ID of everyone at the bar or counter to make sure everyone complies with the age restrictions.

Studies have shown that younger servers are less inclined to check identification and more likely to serve underage persons. Minimum age of seller policies will help reduce the likelihood that underage persons will obtain alcohol or tobacco.

Serving Alcohol and Tobacco: Digital Identification

The Office of Alcohol and Tobacco Control (ATC) offers the following guidelines when accepting electronic identification for the purchase of alcohol and/or tobacco products:

1.LA Wallet is the ONLY ACCEPTABLE form of electronic identification.

2.It is at the discretion of each business whether they will accept the digital ID.

3.Businesses required by ATC to utilize ID scanners must still request a physical ID if scanners are unable to read the digital ID.

4. If the person accepting the digital ID is unable to read it, it will be as if the licensee did not present a driver’s license or ID at all.

5.All other rules and guidelines still apply when ensuring an individual is of legal age to purchase and/or consume alcohol and tobacco products.

Louisiana ATC

ATC Regulation of Alcohol and Tobacco Sales to Minors

Alcohol use by young people is the most serious drug problem facing our nation and our state. Alcohol kills more young people than all illicit drugs combined, is a factor in the three leading causes of death among 15-24 year olds and is a gateway drug to other drugs.3

ATC is committed to preventing underage access to alcohol and tobacco products. ATC enforces the prohibition against selling alcohol to minors by frequently conducting compliance checks. A compliance check is an unannounced inspection by ATC agents to determine if an establishment, employees, and customers are complying with alcohol and tobacco laws.

There are many mechanisms by which an establishment can be selected for a compliance check. The most common method is being selected in a random sample of all permit holders. Another way establishments are selected is in response to complaints received by ATC concerning alleged illegal activity.

If a business or its employee fails a compliance check, the business or employee will be issued a citation

by an agent. The citation indicates the date and time of the offense, who committed the violation, and the date on which a hearing will be set.

At least 10 days prior to the hearing, you will receive a notice of fine or summons. The notice will direct you to either pay a fine prior to the hearing or appear and contest the fine. When you “contest” a fine, it means you disagree with the issuance of the citation and want to challenge the penalty. When you pay the fine prior to the hearing, you are admitting guilt and agreeing to the penalty.

It is not a defense to a citation that a vendor was absent from the licensed premises at the time that a violation occurred, if the violation was flagrant, persistent, repeated, or recurring.

For detailed Louisiana alcohol-related accidents and injury statistics, please visit http://datareports.lsu.edu/.

Bar Card

Sale of Alcohol to Intoxicated Persons

Remember: sellers and servers cannot sell or serve alcohol to an intoxicated person. As a server, you should always assess the nature and magnitude of a person’s condition prior to selling to or serving that person. Consequently, server intervention could play a very important role in reducing drunk-driving accidents. While the liability for injuries caused by driving under the influence of alcohol lies primarily with intoxicated drivers themselves, that is not the case for serving alcohol to minors. You may be responsible for injuries caused by a minor to whom you serve alcohol illegally.

The following are behavioral signs of intoxication that servers should observe when determining whether to continue to serve an individual:

1. Lessened inhibitions (increased lack of restraint in social settings)

2. Impaired judgment

3. Slow reactions

4. Decreased coordination

5. You may also notice slurred speech, glassy eyes, strong smell of alcohol, and exaggerated emotional outbursts. They may also have trouble walking or making decisions, and may annoy other customers.

If you have any doubts about whether a person is intoxicated you must refuse to sell alcohol to them.

Refusing Entry

Intoxicated persons should not be allowed to enter your establishment under any circumstances, short of physical confrontation. If a customer insists on re-entry and the door person feels a physical confrontation will ensue, admit the party and either call the police or security, whichever is applicable.

Terminating Service

An employee who thinks a customer is intoxicated should cease serving the customer immediately and inform the manager. Company policy should dictate whether an employee is permitted to terminate service or if this decision is a management function.

If the decision to cease service to a customer is an employee function and the customer in question attempts to order more drinks, the employee should acknowledge the order, but immediately get the manager to visit the table. The manager should introduce himself, with title, and be friendly, yet firm. When the decision is made to cease serving the customer, managers should back up the decision of their staff members, regardless of who the customer might be.

When terminating service, staff or management should always remain calm. Avoid antagonizing the customer with statements like, “You’ve had way too much to drink,” or, worse, “I can’t serve you – you’re drunk.” Instead, let the customer know that your job and license would be at risk if you served another drink and that you are doing this for his own safety.

When dealing with a person who is “out of control,” the psychological message to give the customer is one of control. If the customer becomes offended or argumentative, don’t attempt to reason with him. If the customer becomes belligerent or physically threatening, get assistance from other staff or security personnel.

FAQs

Q: Who is required to have a responsible vendor permit?

Any employee of an alcoholic beverage or tobacco dealer who is authorized to sell or serve alcoholic beverages or tobacco products, alternative nicotine products, or vapor products or who deals with customers who purchase or consume alcoholic beverages or tobacco products must obtain a responsible vendor permit within 45 days of employment.

Q: Is the owner of an alcoholic beverage or tobacco outlet required to have a responsible vendor permit?

No, owners are not required to obtain a responsible vendor permit. However, owners who sell or serve alcoholic beverages or tobacco products to persons under the legal age face maximum penalties.

Q: Where can I take a responsible vendor course?

A: Responsible vendor courses are provided across the state at class room locations and are also available online.

Q: How/where do I obtain my responsible vendor permit?

A: Responsible vendor permits are available on the ATC  website under “permits” then “responsible vendor” then “print/download your RV permit”

Q: How long is my responsible vendor permit good for?

A: Responsible vendor permits expire every four years on the last day of the month in which you took the responsible vendor course.

Q: I have a Louisiana responsible vendor card. Do I need a Parish card?

A: Any vendor or server subject to a local ordinance requiring participation by the vendor or its employees in a server or security personnel training or licensing program shall be exempt from the local server training and licensing regulation if the vendor is certified as a responsible vendor under the provisions of the State law. However, this does not apply to any local seller or server licensing regulations or ordinances that were in effect on June 1, 1997. Please check with your local licensing authority for additional information. 

Q: If I send my employees to a responsible vendor class and they still sell to minors, am I responsible?

A: In this scenario, the business would receive a warning for the first violation. The business would receive a citation for any additional violations within a three year period. However, when assessing penalties to permit holders, ATC takes into consideration compliance with the responsible vendor program and other methods taken by business owners to prevent the sale of alcoholic beverages and tobacco products to person under the legal drinking age.

Q: If I pay for my employees to attend a responsible vendor class, do their permits belong to me?

A: No, responsible vendor permits belong to the servers who took the class.

Q: How long do my employees have to obtain a responsible vendor server or security personnel permit?

A: Within 45 days of commencement of employment.

Louisiana Responsible Vendor Training: Renew Bar Card and ATC Certification

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Louisiana Responsible Vendor Training: Renew Bar Card and ATC Certification

RESPONSIBLE VENDOR

Certificate Issued Upon Completion
$25
  • Louisiana ATC Approved
  • Cell Phone Compatible
  • 24 Hour Support
  • Unlimited Access
ENROLL NOW

BUNDLE

Both Courses
$45
  • Louisiana ATC Approved
  • Cell Phone Compatible
  • 24 Hour Support
  • Unlimited Access
ENROLL NOW

SECURITY

Certificate Issued Upon Completion
$25
  • Louisiana ATC Approved
  • Cell Phone Compatible
  • 24 Hour Support
  • Unlimited Access
ENROLL NOW

Obtaining and renewing a bar card in Louisiana involves completing a responsible vendor training course, which is overseen by the state’s Alcohol and Tobacco Control (ATC). This program is designed to ensure that all alcohol servers are well-versed in liquor regulations and responsible alcohol service.

Overview of Louisiana Responsible Vendor Training

Louisiana’s Responsible Vendor Training program is essential for anyone seeking to obtain their bar card or renew their existing certification. The RV class provided on the ATC website aims to educate alcohol vendors on the proper laws and regulations surrounding the sale and service of alcoholic beverages or tobacco products.

Importance of Renewing Bar Card

Renewing your bar card is crucial for maintaining compliance with Louisiana law. It ensures that alcohol servers continue to be responsible vendors, equipped to oversee the sale and service of alcohol in a lawful and ethical manner.

Liquor Regulations by ATC

The Louisiana ATC is responsible for enforcing liquor regulations in the state. The ATC’s oversight ensures that vendors who are authorized to sell alcoholic beverages adhere to the laws governing the sale and service, promoting a safe and responsible drinking environment and renew their licenses within 45 days.

Online Course Options

The ATC website lists various online training options available for completing the Responsible Vendor Training course. These courses provide flexibility for alcohol servers to obtain or renew their bar cards while ensuring they acquire the necessary knowledge and skills to responsibly serve alcohol.

Overview of Louisiana Responsible Vendor Training

Louisiana’s Responsible Vendor Training program is essential for anyone seeking to obtain their bar card or renew their existing certification. The program aims to educate alcohol servers on the proper laws and regulations surrounding the sale and service of alcoholic beverages.

Importance of Renewing Bar Card

Renewing your bar card is crucial for maintaining compliance with Louisiana law. It ensures that alcohol servers continue to be responsible vendors, equipped to oversee the sale and service of alcohol in a lawful and ethical manner.

Liquor Regulations by ATC

The Louisiana ATC is responsible for enforcing liquor regulations in the state. Their oversight ensures that alcohol servers adhere to the laws governing the sale and service of alcoholic beverages, promoting a safe and responsible drinking environment.

Online Course Options

There are various online training options available for completing the Responsible Vendor Training course. These courses provide flexibility for alcohol servers to obtain or renew their bar cards while ensuring they acquire the necessary knowledge and skills to responsibly serve alcohol.

Obtaining a Louisiana Bar Card

Obtaining a Louisiana bar card requires compliance with the state’s regulations and completing the responsible vendor training course overseen by the Louisiana Alcohol and Tobacco Control (ATC). This process ensures that servers are knowledgeable about how to sell alcohol as per Louisiana law and equipped to responsibly sell or serve alcoholic beverages.

Process for Acquiring Bar Card

To obtain a Louisiana bar card, individuals must complete the responsible vendor training course approved by the ATC. This involves gaining a comprehensive understanding of the state of Louisiana’s liquor laws, server training, and the legal responsibilities of alcohol servers. After completing the course, applicants can apply for their bar card and become authorized to sell or serve alcohol in Louisiana.

ATC Licensing Requirements

The Louisiana Alcohol and Tobacco Control sets licensing requirements for individuals seeking to obtain a bar card. These requirements may include completing the RV class, passing a final exam, and meeting any other criteria specified by the ATC, and all within 45 days. Adhering to these licensing requirements is essential for obtaining and maintaining a Louisiana bar card as stated on the ATC website.

Responsibilities of an Alcohol Seller Server

As a vendor who is authorized to sell alcohol in Louisiana, individuals have the responsibility to adhere to state liquor regulations, promote responsible alcohol service, and ensure the safety of patrons. Understanding and fulfilling these responsibilities is integral to maintaining compliance with Louisiana law and upholding ethical alcohol service standards as a licensed bar card holder.

ATC Certification and Renewal

Renewing ATC certification and the responsible vendor server permit is crucial for alcohol servers in Louisiana to continue serving alcohol legally and responsibly. The renewal process, as per the ATC website, ensures that individuals remain up to date with liquor regulations, uphold the standards of selling alcohol responsibly, and renew their license within 45 days.

Renewing Responsible Vendor Server Permit

Renewing the responsible vendor server permit involves completing the required renewal course or a final exam, within 45 days, specified by the ATC. This process aims to update alcohol servers on any regulatory changes, reinforce responsible alcohol service practices, and ensure continued compliance with Louisiana’s liquor laws.

Benefits of ATC Certification

ATC certification offers various benefits for alcohol servers, including legal authorization to sell or serve alcohol, enhanced knowledge of liquor regulations, and the ability to contribute to a safe and responsible drinking environment. Maintaining ATC certification demonstrates a commitment to responsible alcohol service and compliance with Louisiana’s alcohol laws.

Importance of Responsible Vendor Course

The responsible vendor course plays a vital role in educating alcohol servers on the legal and ethical requirements of alcohol service, promoting responsible drinking practices, and maintaining a safe environment for patrons. Completing this course is essential for obtaining and renewing ATC certification, emphasizing the significance of responsible alcohol service in Louisiana.

Online Resources for Responsible Vendor Training

When choosing an online course for server training or RV Class, it’s important to consider the content, accreditation, and accessibility. Look for courses that cover Louisiana liquor laws and are approved by the state’s Alcohol and Tobacco Control (ATC). Ensure that the course provides a comprehensive understanding of alcohol regulations and responsible service practices.

Advantages of Completing Online Training

Completing responsible vendor training online offers several advantages. It provides flexibility for alcohol servers to study at their own pace and convenience. Online courses also often include interactive elements, quizzes, and resources to enhance learning. Additionally, online courses eliminate the need for physical attendance, making it convenient for vendors who are authorized to obtain or renew their bar cards.

Obtaining Louisiana Responsible Vendor Card

To obtain a Louisiana Responsible Vendor Card, individuals must complete the state-approved responsible vendor training course. This certification demonstrates that alcohol servers are knowledgeable about Louisiana liquor laws and are committed to responsibly serving alcohol. It is an essential requirement, stated by the state of Louisiana, for anyone involved in the sale or service of alcoholic beverages or tobacco products.

ATC Baton Rouge Alcohol Tobacco Control

Compliance with Louisiana Liquor Laws

Understanding Louisiana Alcohol Laws

Understanding Louisiana alcohol laws is crucial for alcohol servers to ensure compliance with state regulations. This includes knowledge of legal drinking age, sale hours, prohibited practices, and other relevant provisions outlined by the Louisiana Office of Alcohol and Tobacco Control.

Legal Obligations for Alcohol Sellers

As a vendor who is authorized to sell alcohol, sellers in Louisiana have legal obligations towards responsible service of alcoholic beverages and tobacco products. They must adhere to strict regulations governing the sale and service of alcoholic beverages to promote safe and ethical practices. It’s crucial for sellers to be well-informed about the legal responsibilities and obligations associated with their role.

ATC Regulations for Responsible Vendor

The ATC has specific regulations for responsible vendors in Louisiana. These regulations outline the standards and requirements for alcohol servers to obtain or renew their responsible vendor certification. It’s important for alcohol servers to familiarize themselves with ATC’s regulations to ensure compliance with state laws and maintain their certification.

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Louisiana Alcohol Seller Server Permit Course

What is the Louisiana Alcohol Seller Server Permit Course? The Louisiana Alcohol Seller Server Permit Course is a mandatory training program for anyone who wishes to sell or serve alcohol in Louisiana. This course is designed to teach individuals how to properly...

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Louisiana Alcohol and Tobacco Classes

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Louisiana Alcohol and Tobacco Class – Responsible Vendor Program

The Responsible Vendor program in Louisiana was started in 1997 and has been a very successful effort in terms of increasing the safety of serving alcohol and tobacco products in Louisiana.

The program requires that any person serving alcohol or tobacco products in Louisiana receive and complete a training course to obtain an RV Server Permit within 45 days of their hire.  This rule covers anyone who deals with customers who are purchasing alcohol or tobacco products in Louisiana.  The Louisiana Office of Alcohol and Tobacco Control (ATC) allows alcohol training through the use of online courses as well as in person training.  Alcohol server training is required in the State of Louisiana for any employee of a vendor who is authorized to sell alcohol and tobacco products in the normal course of their business.  The alcohol sales training program must be completed within 45 days of their hire date. The RV Class will include a final exam for the alcohol seller and, according to Louisiana law, this ATC training must be approved by the Louisiana ATC and provided by an authorized vendor. The certification is valid for four years and must be renewed to maintain compliance. 

Responsible Vendor

The program is governed and monitored by the Louisiana Alcohol and Tobacco Control (ATC).  The retail locations at which licensed servers are employed are required to keep employment records on site for inspection by ATC Enforcement Agents. ATC Enforcement Agents also routinely check the compliance of licensed vendors and their servers. Servers found to sell or serve alcohol/tobacco products in violation of Louisiana can be held liable in criminal or civil court depending on the violation. ATC Agents have begun issuing administrative citations directly to RV Servers for violations of Louisiana Title 26 violations. 

The ATC also governs the providers who are authorized to provide training and certification in this program.  A valid certificate can only be issued by a Louisiana ATC Authorized Vendor.  The ATC publishes a list of authorized providers, which can be found here.

There are several companies advertising online that offer deeply discounted certification courses for the Louisiana ATC but are not authorized.  It is your responsibility to make sure that the course you are taking is valid and accepted by the ATC.

Additionally, local town, city and parish ordinances may also govern the issuance and management of permits to serve alcohol and tobacco products.

Course Content

The content of the Louisiana responsible vendor training course is similar for all providers and a listing of the topics required to be taught is provided by the Louisiana ATC.  The topics that will be covered are:

  • Responsible Vendor Law
  • Vendor Responsibilities
  • Server and Security Personnel Responsibilities
  • Louisiana Laws on Serving Alcohol and Tobacco Products
  • Louisiana Laws on Serving Alcohol: Identification
  • Sale and Service of Alcohol
  • Alcohol Safety Training
  • How to Detect False Identification
  • ATC Regulation of Responsible Alcohol and Tobacco Sales to Minors
  • Effects of Alcohol on Your Body
  • Blood Alcohol Concentration
  • Alcohol and Medication
  • Alcohol and Driving Motor Vehicles
  • Sale of Alcohol to Intoxicated Persons
  • Pathways of Tobacco
  • Effects of Tobacco on Your Body
  • Tobacco Sales: Signage and Vending Machine Requirements

You will also learn:

  • The responsibilities of a Responsible Vendor business owner
  • The responsibilities of an alcohol server
  • The responsibilities of security 
  • The appropriate age to purchase alcohol in Louisiana
  • The appropriate age to purchase tobacco, alternative nicotine and vapor products in Louisiana
  • What types of identification customers can show to purchase alcohol/tobacco products
  • The effects of alcohol on the body and with medications
  • Information on drinking while driving

Louisiana Responsible Vendor Law

The server training courses shall include but not be limited to the following subject areas:

  • Classification of alcohol as a depressant and its effect on the human body, particularly on the ability to drive a motor vehicle
  • Effects of alcohol when taken with commonly used prescription and nonprescription drugs
  • Absorption rate, as well as the rate at which the human body can dispose of alcohol and how food affects the absorption rate
  • Methods of identifying and dealing with underage and intoxicated persons, including strategies for delaying and denying sales and service to intoxicated and underage persons
  • State laws and regulations regarding the sale and service of alcoholic beverages for consumption on and off premises
  • Parish and municipal ordinances and regulations, including but not limited to the hours of operation, noise, litter and other odrinances that affect the sale and service of alcoholic beverages for consumption on and off premises
  • State and federal laws and regulations related to the lawful age to purchase tobacco products and age verification procedures and requirements
  • The health risks and consequences associated with the consumption of tobacco products including but not limited to their addictive nature
  • For security personnel, the handling of disruptive customers and customer altercations

A server or security personnel who violates alcohol or tobacco server law is subject to all of the following penalties:

  • Suspension or revocation of their permit
  • Monetary fine
  • Criminal citations

A vendor who sells or serves to minors will not have its alcohol or tobacco permit revoked in the following instances:

  • On a first sale of an alcoholic beverage by any server or security personnel to an underage or intoxicated person or the first illegal sale or service of a tobacco product by any server or security personnel to an underage person in any twelve month period
  • On the first citation for consumption by a customer of alcoholic beverages on the premises of a Class “B” vendor in any twelve month period, unless the vendor had knowledge of the violation, should have known about such violation, or participated in or committed such violation

A vendor may not use as a defense the fact that he was absent from the licensed premises at the time a violation occurred if the violations are flagrant, persistent, repeated, or recurring.

ATC takes into consideration compliance with the responsible vendor program and other methods taken by the business owners to prevent the sale of alcoholic beverages and tobacco products to persons under their respective legal ages.

Louisiana Bar Card

Responsible Vendor Server Responsibilities

Q:  I am one of the vendors defined in the program. What are my responsibilities?

A:  As a Responsible Vendor, you must do all of the following to maintain your Responsible Vendor certification:

  • Provide ATC with a completed affidavit
  • Require all servers and security personnel to attend an approved server or security personnel training course within 45 days of the first day of employment.  Server permits are valid for four years. You must ensure that all servers and security personnel attend refresher courses every four years
  • Pay an annual fee of $50 per licensed establishment holding a Class A-General, Class A-Restaurant, Class B or Class C-Retail permit
    • This fee is assessed on all new and all renewal applications for retail dealers of alcoholic beverages and/or tobacco products
    • The fee funds the development and administration of the Responsible Vendor program
  • Keep the handbook current (You may request updates from ATC)
  • Provide new employees already Responsible Vendor certified with the rules and regulations applicable in the parish or municipality of your establishment’s location
  • Maintain server and security personnel training records, which must include the following information for all servers and security personnel:
    • Name of server
    • Date of birth
    • Social Security number
    • Date of hire
  • Keep a copy of the above server/security personnel records at your licensed premise at all times for inspection by ATC agents or other peace officers.
  • Post signs on the licensed premise informing customers of your policy against selling alcohol and/or tobacco products to underage persons

Server and Security Personnel Responsibilities

Q:  I am employed as a server or as security for a vendor.  What are my responsibilities under this program?

A:  Servers and security personnel have the following responsibilities under the Louisiana Responsible Vendor program:

  • Complete an approved responsible vendor training course within 45 days of employment. Get the training and obtain your Louisiana Responsible Vendor Certification (all servers in Louisiana who are in involved in the sales of alcohol beverages). You may complete your certification online.
    • Your RV card will be available on the ATC website 7-10 days after completion of the course. You may print/download your RV certificate on the ATC website
  • Make your permit available for inspection immediately if asked by an ATC agent or other peace officer
  • Keep your Responsible Vendor server certification current
    • Your Responsible Vendor permit will expire on the last day of the month FOUR years after the month that you completed the Responsible Vendor course.
    • To renew, attend and pass an approved Responsible Vendor course.

Serving Alcohol and Tobacco: Identification

Forms of acceptable identification in Louisiana

  • Customers must show one of the following when asked to present identification for service:

    • State issued driver’s license from Louisiana or another state (including duplicates)

    • Special identification card from Louisiana or another state

    • Passport or visa issued by the federal government or another country or nation

    • Military or federal ID issued by the federal government

  • All of the above forms of identification must be current and valid and must include
    • A picture of the person presenting the ID
    • Date of birth
  • The above ID are not valid if they are:
    • Defaced
    • Expired
    • Altered

Tips for Checking ID

Identification policies should be established to decrease the chances that a minor will be served alcohol or tobacco. These policies should include:

  • Refusing to sell to persons without a valid ID.
  • Following set procedure when checking each ID:
    • Checking the expiration date of the ID;
    • Checking the birth date;
    • Checking the date the ID was issued;
    • Checking the photo or resemblance to the buyer; and
    • Checking the ID of everyone at the bar or counter to make sure everyone complies with the age restrictions.

Studies have shown that younger servers are less inclined to check identification and more likely to serve underage persons. Minimum age of seller policies will help reduce the likelihood that underage persons will obtain alcohol or tobacco. Louisiana liquor laws ensure responsible alcohol service through the Louisiana RV program.  

Serving Alcohol and Tobacco: Digital Identification

The Office of Alcohol and Tobacco Control (ATC) offers the following guidelines when accepting electronic identification for the purchase of alcohol and/or tobacco products:

1.LA Wallet is the ONLY ACCEPTABLE form of electronic identification.

2.It is at the discretion of each business whether they will accept the digital ID.

3.Businesses required by ATC to utilize ID scanners must still request a physical ID if scanners are unable to read the digital ID.

4. If the person accepting the digital ID is unable to read it, it will be as if the licensee did not present a driver’s license or ID at all.

5.All other rules and guidelines still apply when ensuring an individual is of legal age to purchase and/or consume alcohol and tobacco products.

Louisiana ATC

Louisiana office of Alcohol and Tobacco Control – Regulation of Alcohol and Tobacco Sales to Minors

Alcohol use by young people is the most serious drug problem facing our nation and our state. Alcohol kills more young people than all illicit drugs combined, is a factor in the three leading causes of death among 15-24 year olds and is a gateway drug to other drugs.3

ATC is committed to preventing underage access to alcohol and tobacco products. ATC enforces the prohibition against selling alcohol to minors by frequently conducting compliance checks. A compliance check is an unannounced inspection by ATC agents to determine if an establishment, employees, and customers are complying with alcohol and tobacco laws.

There are many mechanisms by which an establishment can be selected for a compliance check. The most common method is being selected in a random sample of all permit holders. Another way establishments are selected is in response to complaints received by ATC concerning alleged illegal activity.

If a business or its employee fails a compliance check, the business or employee will be issued a citation

by an agent. The citation indicates the date and time of the offense, who committed the violation, and the date on which a hearing will be set.

At least 10 days prior to the hearing, you will receive a notice of fine or summons. The notice will direct you to either pay a fine prior to the hearing or appear and contest the fine. When you “contest” a fine, it means you disagree with the issuance of the citation and want to challenge the penalty. When you pay the fine prior to the hearing, you are admitting guilt and agreeing to the penalty.

It is not a defense to a citation that a vendor was absent from the licensed premises at the time that a violation occurred, if the violation was flagrant, persistent, repeated, or recurring.

For detailed Louisiana alcohol-related accidents and injury statistics, please visit http://datareports.lsu.edu/.

Bar Card

Sale of Alcohol to Intoxicated Persons

Remember: Alcohol seller-servers cannot sell or serve alcohol to an intoxicated person. As a server, you should always assess the nature and magnitude of a person’s condition prior to selling to or serving that person. Consequently, server intervention could play a very important role in reducing drunk-driving accidents. While the liability for injuries caused by driving under the influence of alcohol lies primarily with intoxicated drivers themselves, that is not the case for serving alcohol to minors. You may be responsible for injuries caused by a minor to whom you serve alcohol illegally.

The following are behavioral signs of intoxication that servers should observe when determining whether to continue to serve an individual:

1. Lessened inhibitions (increased lack of restraint in social settings)

2. Impaired judgment

3. Slow reactions

4. Decreased coordination

5. You may also notice slurred speech, glassy eyes, strong smell of alcohol, and exaggerated emotional outbursts. They may also have trouble walking or making decisions, and may annoy other customers.

If you have any doubts about whether a person is intoxicated you must refuse to sell alcohol to them.

Refusing Entry

Intoxicated persons should not be allowed to enter your establishment under any circumstances, short of physical confrontation. If a customer insists on re-entry and the door person feels a physical confrontation will ensue, admit the party and either call the police or security, whichever is applicable.

Terminating Service

An employee who thinks a customer is intoxicated should cease serving the customer immediately and inform the manager. Company policy should dictate whether an employee is permitted to terminate service or if this decision is a management function.

If the decision to cease service to a customer is an employee function and the customer in question attempts to order more drinks, the employee should acknowledge the order, but immediately get the manager to visit the table. The manager should introduce himself, with title, and be friendly, yet firm. When the decision is made to cease serving the customer, managers should back up the decision of their staff members, regardless of who the customer might be.

When terminating service, staff or management should always remain calm. Avoid antagonizing the customer with statements like, “You’ve had way too much to drink,” or, worse, “I can’t serve you – you’re drunk.” Instead, let the customer know that your job and license would be at risk if you served another drink and that you are doing this for his own safety.

When dealing with a person who is “out of control,” the psychological message to give the customer is one of control. If the customer becomes offended or argumentative, don’t attempt to reason with him. If the customer becomes belligerent or physically threatening, get assistance from other staff or security personnel.

FAQs

Q: Who is required to have a responsible vendor permit?

Any employee of an alcoholic beverage or tobacco dealer who is authorized to sell or serve alcoholic beverages or tobacco products, alternative nicotine products, or vapor products or who deals with customers who purchase or consume alcoholic beverages or tobacco products must obtain a responsible vendor permit within 45 days of employment.

Q: Is the owner of an alcoholic beverage or tobacco outlet required to have a responsible vendor permit?

No, owners are not required to obtain a responsible vendor permit. However, owners who sell or serve alcoholic beverages or tobacco products to persons under the legal age face maximum penalties.

Q: Where can I take a responsible vendor course?

A: Responsible vendor courses are provided across the state at class room locations and are also available online. Upon completion of an online course, you should be able to print your temporary certificate.

Q: How/where do I obtain my responsible vendor permit?

A: Responsible vendor permits are available on the ATC  website under “permits” then “responsible vendor” then “print/download your RV permit”

Q: How long is my responsible vendor permit good for?

A: Responsible vendor permits expire every four years on the last day of the month in which you took the responsible vendor course.

Q: I have a Louisiana responsible vendor card. Do I need a Parish card?

A: Any vendor or server subject to a local ordinance requiring participation by the vendor or its employees in a server or security personnel training or licensing program shall be exempt from the local server training and licensing regulation if the vendor is certified as a responsible vendor under the provisions of the State law. However, this does not apply to any local seller or server licensing regulations or ordinances that were in effect on June 1, 1997. Please check with your local licensing authority for additional information.

Q: If I send my employees to a responsible vendor class and they still sell to minors, am I responsible?

A: In this scenario, the business would receive a warning for the first violation. The business would receive a citation for any additional violations within a three year period. However, when assessing penalties to permit holders, ATC takes into consideration compliance with the responsible vendor program and other methods taken by business owners to prevent the sale of alcoholic beverages and tobacco products to person under the legal drinking age.

Q: If I pay for my employees to attend a responsible vendor class, do their permits belong to me?

A: No, responsible vendor permits belong to the servers who took the class.

Q: How long do my employees have to obtain a responsible vendor server or security personnel permit?

A: Within 45 days of commencement of employment.